dv999 Terms & Conditions — Please read before use

1 General Terms & Conditions

Dv999 is an online gaming and betting platform operated for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between dv999 and its users.

The dv999 platform is strictly for adults aged 18 and above. If a minor is found using the platform, their account will be terminated immediately and any deposited funds may be forfeited.

These Terms & Conditions are the official document of dv999. In the event of any dispute, this document shall be considered the final and authoritative version.

2 Account Registration & Eligibility

To create an account on dv999, you must meet the following requirements:

• You must be at least 18 years of age.
• You must be a legal resident of Bangladesh.
• You must provide accurate and truthful information at registration — providing false details will result in account closure.
• Each individual may open one account only. Creating multiple accounts is strictly prohibited.
• It is solely the user's responsibility to keep their account password secure.
• Any suspicious activity on your account must be reported to our support team immediately.

As part of KYC (Know Your Customer) verification, we may request a national ID, passport, or other government-issued documents. Withdrawals may be restricted until verification is complete.

3 Deposit & Withdrawal Policy

The following rules apply to all deposits and withdrawals on dv999:

• Deposited funds must originate from a registered payment method only.
• Deposits or withdrawals using third-party accounts are strictly prohibited.
• KYC verification is mandatory for withdrawals.
• If fraud is suspected, dv999 reserves the right to suspend or void any transaction.
• VIP members enjoy higher withdrawal limits and priority processing.

4 Bonus & Promotion Terms

All bonus offers on dv999 are subject to specific terms and conditions. Please read the relevant terms carefully before accepting any bonus.

• The welcome bonus applies to the first deposit only and can be claimed once.
• Bonuses are generally valid for 7 to 30 days; any bonus not used within the specified period will be forfeited.
• Multiple bonuses cannot be used simultaneously unless otherwise stated in the promotional terms.
• Accounts found to be abusing bonuses or engaging in bonus hunting will be closed.
• Bonus usage may be restricted to specific games — see the promotions page for details.
• Dv999 reserves the right to modify, suspend, or cancel any bonus offer at any time.

5 Gaming Rules

All games on dv999 are operated by third-party software providers. Game outcomes are determined by RNG (Random Number Generator) technology, which is fully fair and verifiable.

• If a technical issue occurs during a game, dv999 reserves the right to void or restart the game.
• Bets lost due to network disruptions cannot be guaranteed a refund; however, dv999 may consider reimbursement on a case-by-case basis.
• Game outcomes are free from human intervention, and dv999 does not alter the result of any game.
• Live Casino games are played with real-time dealers and are subject to their own specific rules.
• If an event is cancelled or postponed in Sports Betting, the wagered amount will be refunded.

6 Prohibited Activities

• Creating multiple accounts or using another person's account.
• Registering using a false identity or forged documents.
• Attempting to manipulate the bonus system.
• Collusion, cheating, or any form of fraudulent activity.
• Using funds derived from money laundering or illegal sources on the platform.
• Hacking the platform's software or using bots or automation tools.
• Threatening, harassing, or abusing other users.
• Processing transactions through a third-party payment account.

7 Privacy & Data Protection

Dv999 takes the protection of your personal information very seriously. To read our full privacy policy, Privacy Policy Page page.

• Your information will never be sold to third parties.
• Documents collected for KYC verification are stored securely.
• All data is protected by SSL encryption.
• Information may be disclosed to authorities for legal purposes or fraud investigations.
• To request correction or deletion of your information, please contact the support team.

8 Responsible Gaming

Dv999 believes gaming is for entertainment — not addiction. That's why we offer the following responsible gaming features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Pause your account temporarily or permanently at any time.
• Reality Check: Receive reminders at set intervals to keep track of your gaming sessions.
• Help Links: Information on accessing specialist support to overcome problem gambling.

To learn more about responsible gaming, visit our Responsible Gaming View page.

9 Account Closure & Suspension

Dv999 may temporarily or permanently suspend any account under the following circumstances:

• Violating any provision of these Terms & Conditions.
• Suspicion of fraud or deceptive activity.
• Failure to pass KYC verification or providing false information.
• Where money laundering is suspected.
• At the user's own request.

Before closing an account, dv999 will notify the user by email or platform notification, unless the situation requires immediate action. Any valid balance will be returned subject to verification.

10 Limitation of Liability

Dv999 is not liable for the following:

• Loss due to internet connection failure.
• Technical errors in third-party game software.
• Account-related losses resulting from the user's own negligence or error.
• Service disruptions caused by force majeure events such as natural disasters or government directives.

Dv999 is always committed to ensuring the best experience for users and works promptly to resolve any technical issues.

11 Right to Modify Terms & Conditions

Dv999 reserves the right to update these Terms & Conditions, in whole or in part, at any time. When changes are made:

• Updated terms take effect from the date they are published on the website.
• Registered users will be notified by email or platform notification for any significant changes.
• Continued use of the platform after any changes have been made will be deemed as acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

12 Contact

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Click the live chat icon in the bottom-right corner of the website.
• Support Hours: 24 hours a day, 7 days a week.

For more information, visit our FAQ Page or About Us Visit page.